The accessibility to the customer and tech support that a cloud hosting company provides can tell you a lot for the services that they supply too. If you are allowed to use only e-mails and tickets, you have almost certainly discovered some reseller not the website hosting supplier. If this is the case, you will have to wait for a few days so as to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the true web hosting company for additional assistance. When the supplier offers several ways of communication with quick response time that are available anytime, they are most likely the top provider, not only a reseller. Which means that you'll benefit from timely assistance and top-notch support as they'll have instant access to the servers where your account is. Regardless of the problem - sales or technical, it's generally much better to have the option to communicate with your website hosting company right away through your favourite method of communication.
24/7 Customer Support in Cloud Hosting
We provide 24/7 billing, customer and tech support for all of our cloud service. Even if you are not our client yet and you have some questions, we will help you promptly and provide the necessary information, to give you a choice to make the very best decision when you purchase your new website hosting account. We're available any time, including holidays and weekends, and we provide several options for communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your benefit, we have multiple phone numbers internationally, so that you'll be able to call the one that is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The typical response time is around 15-20 min, which means that you can forget all about waiting for a few days to receive assistance for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All Linux semi-dedicated servers that we offer include 24/7 customer and technical support, which means that regardless of what problem you have, you're able to get in touch with us and we will help you in a timely manner. The guaranteed response time for each email message or ticket that you open from your Hepsia website hosting Control Panel is just one hour; usually the response time hardly ever exceeds 20 min. In addition, we provide phone support with several local numbers globally and a live chat, so you're able to get in touch with us and receive additional details about our solutions even if you don't have an account yet. We are able to help you with nearly any question or a difficulty you have - payment methods, package features, email configuration, website hosting account settings, and so on. If you use our services, you won't ever have an issue where you should wait for a few days to get an issue solved like you may have to do with lots of other companies.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server through our company, you can contact us 24/7 for every server-related issue or forany difficulties and / or questions associated with the pre-installed software your server comes with. In case you haven't acquired your VPS server package yet, you are able to find out more information about our solutions by giving us a call or through our live chat service. For more tech issues, you can send an e-mail or open a ticket from your billing Control Panel and you will receive support within a maximum of one hour irrespective of the time of the day, even on weekends and holidays. The actual reply time normally doesn't exceed half an hour. In case you need assistance for third-party software, you're able to take advantage of the Managed Services upgrade that you can include to every single VPS plan and our admins can help you with any set up or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have timely support in general, let alone if you manage a whole server, that's why each dedicated server that we offer features 24/7 support with 1-hour answer time warranty regardless of the issue. The service is totally free for any kind of issues with the server or the software that was installed from our administrators during the setup, so you are able to contact us as many times as you need, even during holidays. You could either open a support ticket from the billing section or you can send an e-mail message, and the actual response time for either rarely exceeds 30 mins since we have admins available twenty-four-seven. In case you require general info about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on 3 continents or you can employ our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you will be able to include to your server package through your billing Control Panel.