A Sixty–Minute Ticket Response Time Guarantee
Every single assistance request you submit to us will be responded to within maximum 1 hour. If your support ticket or e–mail needs additional assistance from a system administrator, we will forward it and leave a comment to notify you that your case is being worked on. If you make use of our Managed Services package, any of the server administration services included there will be carried out at a time that suits you.
A First–Rate Tech Support Service
Our client support staff will be online for you twenty–four–seven should you require help with the Site Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. What is more if you require assistance with the standard admin tasks on your dedicated server, you can take advantage of our Managed Services package, that includes data backup storage space, Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Area
We have provided our Site Control Panel with an elaborate knowledgebase, which offers comprehensive explanations of its features and functionalities. What’s more, we have made in–depth video tutorials that will further disclose to you how to perform a specific action or solve a commonly experienced issue. The how–to articles and the video tutorials are readily accessible from each Site Control Panel section via the Videos and Help buttons in the top right corner.