A 99.9% Server Uptime
Our cloud hosting system is based on a reliable, top–class hardware configuration and a strongly modified variation of Linux. That’s why, no matter what your site is, or how many visitors you’ve got, or even in case there’s a denial–of–service assault, our physical machines will remain up and running and your websites will remain accessible online.
All cloud service plans include a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it is important to also build your own network architecture. For this reason, we built a custom internal network in all our datacenter facilities. Based on topflight Juniper switches and routers, our internal network allows for mega–fast data transfer rates and is fully redundant.
In this way, you will enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, no matter which web hosting solution you have selected.
A 30–Day Money–Back Guarantee
Like with every other service, when it is your cash on the line, you can’t feel really secure. For this reason, with all our cloud hosting packages we offer a 30–day money–back guarantee. In case you don’t feel content with our hosting service or in case you want to use a more powerful hosting solution, like a VPS service or even a Linux dedicated service – you will receive your money back in full, with no obscure fees or refund charges.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to receive an answer, you’re aware of how frustrating this can be, particularly if your website is at stake. That’s the reason why we offer a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technicians will be right here for you and they’ll answer you within 60 minutes. And the best thing is that their average support ticket response time is just twenty minutes!