Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Reply Warranty

  • Each ticket you post to our technical assist Dept will be replied to in up to 60 mins. The basic problems shall be answered as quickly as possible. However, if the help inquiry you have sent us requires aid from a licensed admin technician, we will send the ticket to him and will notify you about the delay.

  • Top quality support service
  • Professional Tech Assist Service

  • We’ll be online for you 24/7/365 to offer you assistance and customer support and also to assist you with any issue that you might come across while you are maintaining your virtual server. We can easily aid you with all pre–configured software, including your Operating System, server administration panel (in accordance with the VPS type) and the Online Control Panel made solely by our developers.

  • Intuitive help center
  • An Intuitive Help Zone

  • Each section of the Online Control Panel that comes totally free with your VPS features an integrated knowledge base. You will find a number of extensive how–to articles and reviews and a range of step–by–step video lessons that demonstrate all the important site administration jobs. You can get access to them by clicking the Help or Video buttons in the upper right corner of each Control Panel section.