Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • You can find nearly all the answers to your questions in the intuitive Help Center incorporated into our Online Control Panel. It includes a rich knowledge base with regularly asked questions and in–depth instructional articles written by our accomplished help desk support team.

  • Top quality support service
  • How–To Video Clips

  • We have compiled a collection of step–by–step video tutorials that detailedly show how to deal with a common problem connected to your cloud hosting account. You’ll find the video clips in the Help section.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7 client care service and feature a 1–hour ticket response guarantee. Our expert techs will be available to you 24x7 and will remedy any issue that you could have within less than sixty minutes after the ticket submission. In most cases, a reply will be provided to you in less than twenty minutes.