A Sixty–Minute Response Guarantee
We provide a 1–hour response time warranty for every support ticket or e–mail that you send to the help desk support staff. We’ll speedily answer all general inquiries and forward right away the matter to our system administrators in case any further assistance is needed. If you make use of the Admin Services package, we will perform any of the included services at a time that has been agreed upon preliminary.
A Topflight Help Desk Service
Our help desk support team will be available to you 24–7 if you require assistance working with our Online Control Panel or with any of the apps that we have preinstalled for you on the server. What is more if you need help with all the daily admin tasks on your dedicated hosting server, you can order the Admin Services package, which includes backup disk storage space, weekly OS updates, software installation and problem troubleshooting services, server monitoring and restarting services, etc.
An Intuitive Help Area
Every Linux dedicated servers hosting package includes our free–of–cost Online Control Panel, which boasts an integrated knowledge base plus a group of educational video tutorials. Whenever you require assistance working with the Online Control Panel, just press the Videos or Help buttons in the top right corner.