The accessibility to the customer and technical support that a cloud hosting company offers will tell you a lot about the services that they provide as well. In the event that you're allowed to use only e-mails and / or tickets, you have most likely found some reseller and not the website hosting provider. When this is the case, you may have to wait for a few days so as to have a problem resolved since your reseller may not be checking their communication regularly or they may need to consult with the actual website hosting company for further assistance. When the provider can provide various ways of communication with fast response time which are available at any moment, they are almost certainly the top provider, not just a reseller. So you'll reap the benefits of prompt assistance and quality support because they'll have instant access to the servers where your account will be created. Whatever the problem - technical or sales, it's generally much better to contact your hosting company directly via your preferred method of communication.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of getting assistance in a timely manner, that's why our cloud hosting services include 24/7 support and various options for contact. In case you don't have an account yet, you can easily phone us or use our live chat and speak with a live agent, to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up buying a service which you cannot use effectively. If you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs further analysis. In contrast to the majority of suppliers out there today, we answer to all tickets within 1 hour, so you will not have to wait for a whole day. Our support services are accessible day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You are able to try out our support services even before you buy a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and basic queries. Our agents will assist you to pick the perfect package or supply you with details about our servers, to verify if the system requirements for your websites are met. In case you're a current client, you'll also be able to get in touch with us via e-mail or via our ticketing system, that is accessible through the Hepsia web hosting Control Panel. We guarantee that every time you employ any of these two methods of communication, you'll get a reply within less than one hour and that’s 24/7, which includes weekends and public holidays. If you've used the web hosting services of other suppliers, even big ones, you're able to compare the response time because it usually takes a full day for them to address a ticket.

24/7 Customer Support in VPS Hosting

Using our VPS hosting packages, you'll never have to wait for more than 1 hour in order to receive support for any issue that you may have with the server or the software which comes pre-installed with it. We guarantee this short answer time for all tickets that you open from your billing Control Panel or e-mail messages that you send to our tech support crew. We also have local telephone numbers in a couple of countries globally plus a live chat service where we are able to help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 via the various means of communication, so regardless what your question or issue is, there will always be somebody to help you promptly. If you need assistance with third-party software, which you cannot install or which gives you troubles, you are able to take full advantage of the Managed Services upgrade package that we supply for all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server packages that we provide include 24/7 support through different methods of communication and with a 1-hour maximum reply time guarantee. When you want to find out more about the plans or you have any kind of general or billing questions, you'll be able to call one of the local numbers we have worldwide or you could use our live chat support and speak with a live representative. For strictly tech matters that need the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an email message, as all these channels are more appropriate to monitor a certain problem. The answer time for them rarely surpasses half an hour, so that you can forget all about waiting for a full day so as to receive help. Our support service is available for all the server-related issues, including the pre-installed software. In the event that you'd like to receive help with third-party apps, you may consider obtaining the Managed Services upgrade that we provide for all plans.